Overview

ADMINISTRATOR JOB SUMMARY:

We are looking to recruit an administrator / membership Co-Ordinator to join a small team within a well-established charitable organisation, in the Hampshire area.  The successful candidate will primarily be managing the membership database, dealing with membership enquiries, administering the recruitment of new members, supporting members with their renewals and ensuring that the internal CRM is kept up to date.

ADMINISTRATOR KEY RESPONSIBILITIES:

Manage the Membership CRM Database – data entry, email enquiries, updates
Liaise with members and other internal stakeholders – largely over email, but some phone interaction would be required.
Update and manage systems in an efficient manner MAIN DUTIES AND RESPONSIBILITIES OF THE ADMINISTRATOR / MEMBERSHIP CO-ORDINATOR:

To process membership, applications and renewals, cheque, credit and debit card payments, direct debit mandates, chasing lapsed members in arrears and supporting membership recruitment campaigns.
Handle incoming queries (via email and by phone) from prospective members, existing members, colleagues
Process new and returning members application forms and compile / maintain membership lists, records receipts of monies and contributions made.
Keep in contact with existing members, in order to renew membership and insurance as required.
To respond to enquiries regarding membership and provide information to potential members relating to subscriptions or any other queries.
To compile, maintain and manage membership lists and contribution records ensuring the CRM is accurate and kept up to date.
To ensure that membership and insurance data is securely stored and compliant with relevant legislation and guidelines.
To provide ongoing support in activities, taking payments, supporting invitations and mass mailings etc as required.
To work in collaboration with colleagues in the team to ensure an efficient service is provided and have a close working relationship with finance in relation to collection and payment of subscriptions and insurance.
To assist in the administration of other projects, including fundraising and engagement campaigns
To assist the Marketing team in planning, implementing and delivering successful member communications working with stakeholders. KEY SKILLS / EXPERIENCE:  

Excellent attention to detail, and strong Microsoft office skills – you will be required to do a large amount of data entry and general email interaction, so you will need to be a confident, efficient typist.
Strong communication skills – both written and spoken
A friendly, team focussed approach – whilst you will be the only person doing your specific role, you will be part of a small team and therefore should be able to work closely with others to support the running of the office, overall.
Previous CRM experience would be ideal, although training will be provided. For more information about this exciting new opportunity, please contact Joy Bruce at Collaborate Recruitment in Bournemouth