Overview
Job Purpose
* Undertake servicing and repair work on internal and external customer vehicles with maximum efficiency.
* Investigate customer concerns using advanced diagnostic equipment and techniques.
* Handle priority jobs requiring Master Technician level skills on various vehicles at the Tilbury Import Centre.
Key Responsibilities
* Complete all work according to technical requirements, including preparing detailed technical reports.
* Read and understand all job cards before commencing work.
* Report any additional work or parts needed to the Workshop Controller for customer authorisation before starting.
* Ensure customer vehicles are protected from damage while in the workshop.
* Complete necessary documentation for any warranty work and handle warranty displacement parts responsibly.
* Ensure displaced parts for disposal are rendered unusable.
* Maintain special tools and equipment in good condition, reporting any issues immediately.
* Keep the work bay and surrounding areas clean and tidy.
* Adhere to all safety policies and procedures.
* Prepare accurate technical reports as per standards.
* Perform all work to the highest standard, ensuring customer satisfaction.
* Work efficiently, meeting performance metrics.
Person Specification
* NVQ Level 3 Technician.
* Preference for technicians trained to Master Technician or equivalent level.
* IMI Level 4.
* Previous experience with franchised dealer technical work.
* Full, clean UK Driving Licence.
* Ability to maintain a clean and organised workspace.
* Willingness to work collaboratively in a team environment
