Overview
Are you looking for a fast-paced office role with a friendly and supportive team? Do you have a great attention to detail and come from an order processing background?
This is an excellent opportunity to further your career with a global company that is doing amazing things in the world of health-care. Literally changing peoples lives!
Job: Customer Service Advisor
Location: Maidenhead
Pay Rate: £12.14 Per Hour (£23,673 Salary)
Working Hours: Monday – Thursday 8:30 – 17:00 / Friday 9:00 -16:15 or 9:45-17:00
Contract length: 6 months minimum (potentially ongoing)
Your customer service skills should be exemplary. The role is fully office based and previous order entry experience is also needed as your focus on order entry, order follow up and query resolutions based on orders and consignment is a key part of your role.
You will cover various countries within the Region with order processing and email management, there will be regular internal and external communication dealing with customer queries and order follow up. The countries include, Uk, Ireland, Denmark, Norway, Sweden, Finland and Baltics. Training will of course be provided and SAP experience is desireable but not required.
Benefits you'll love:
Access to the Randstad flexible benefits app which includes discounts at major supermarkets, restaurants, coffee shops and cinemas.
Referral programmes – earn even more when you bring a friend with you!
Access to employee assistance programmes including financial advice and counselling services
Full training provided
Free on-site parking
Subsidised on-site canteen with inside and outside seating areas
Excellent long term prospects
Friendly and welcoming team
Modern on site facilities
Newly expanded laboratory setting
Here's what you'll be doing every day:
Supporting the business by providing high quality customer service to both internal and external customers
Processing customer orders using in-house systems
Ensuring goods are dispatched and advising couriers regarding tracking details and product returns
Following company procedures
Reconciliation of stock audits and working with the Sales Team to solve queries
Inventory management
Liaising with accounts to ensure invoice queries and corrections are solved
Having direct contact with customers via phone and email
Preparation of reports
Administrative duties
Experience:
Experience with processing orders
Experience with in-house systems
Confident working in a fast-paced, ever-changing environment
Must have excellent attention to detail
Good knowledge of MS Word and Excel
Written and verbal communication skills
Basic maths skills
Ability to work in tight deadlines
Previous knowledge of SAP would be beneficial but not essential
Please do not proceed with your application if you are not currently living in the UK, unfortunately we are unable to offer sponsorship opportunities at this time. You must be eligible to live and work in the UK.
Randstad Business Support is acting as an Employment Business in relation to this vacancy
