Overview

RSW have been given a great opportunity to recruit for Customer Services Administrator to join our client based in Cardiff. You will be the first point of contact to customers, to meet their needs and ensure that they get maximum value from the business (dealing with inquiries via phone calls, emails and resolving them).

You will be responsible for effectively administering the data entry requirements for the quotation process in line with the sales order process and for providing Admin support for other Commercial Team Members.

Main Responsibilities:

* Pivotal role assisting between Customer, Supplier, Design, Purchasing, Production Scheduling, Accounts and Senior Management.

* First point of contact for customers assisting with any queries or redirecting calls to the relevant person/department.

* Cross-checking each quote and DFAs against the customer PO or all customer enquiry requirement correspondence prior to raising orders to reduce errors, remakes and customer complaints.

* Ensure purchase orders are or agreed customer reference numbers in place for each Customer Order to prevent delay of payment.

* Accurate raising of sales orders in line with customer requirements i.e. phasing

* Accurate monitoring of the contract review, contract review amendment and delivery improvement request processes ensuring they are actioned and returned from Design, Purchasing & Scheduling within 72hours (unless large project) ready for customer acknowledgement.

* Issuing customer delivery acknowledgements

* Issuing transport booking requests to the Logistics Administrator in line with customer delivery expectations and vehicle/offload restrictions.

* Assisting Accounts with internal enquiries, dispute investigating & credit reporting.

* Raising and assisting with the investigation of customer complaints and resolving in a timely manner.

* Maintaining the sales order backlog ensuring all orders are shipped and invoiced and closed from previous week.

* Record and maintain data accurately to assist department reporting i.e. Orders raised, ‘free of charge’ orders, credits to be raised, CRM.

* End of month, ensuring all orders are shipped, invoiced, and closed on the last working day of each month.

* Work within the guidelines laid out in current Eurobond procedures/working practices i.e. credit control.

Key Disciplines

* Compliance with order processing with the department disciplines.

* Maintain sales order backlog.

* Maintain and monitor the contract review processes.

* Input and resolution of customer complaints.

* Team working.

Hours of work & Pay

* Monday to Thursday – 8am – 4.30pm

* Friday – 7.30am – 2.00pm

* Salary £20,000

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