Overview

As the UK's leading debt advice charity, we provide a range of practical and effective services to help our clients get their finances back in shape and their lives back on track.

That's what makes working here so rewarding. You're not just doing a job. You're making a genuine positive difference to people when they need it most. It's rewarding in other ways too. Our colleagues tell us that they enjoy being part of such a friendly, welcoming and supportive environment.

We're looking to recruit a Verification Administrator to join our busy team at StepChange VA. This is an excellent opportunity to join a forward thinking team with career progression.

As a Verification Administrator, you'll act as first point of contact for referrals, ensuring appointments are booked as appropriate. You will support the advice process to ensure a high level of service to our clients, throughout the setup of an IVA.

You'll be responsible for obtaining any missing documentation and/or information from clients by telephone, email and/or letter as required. To review referrals received in line with documented procedures and contact clients to confirm IVA eligibility and book advice appointments. You will manage a caseload of clients to the completion of the file set up. Liaise with colleagues for guidance about additional information if required.

The successful candidate will have excellent verbal and written communication skills, with the ability to work using own initiative and to work effectively under pressure and to strict deadlines.

Want to apply? Your application must demonstrate:

Strong organisational skills including planning and prioritising own workload
Ability to work using own initiative
You must demonstrate excellent attention to detail i.e. data entry
Strong verbal and written communication skills, including telephone skills
Ability to work effectively under pressure and to strict deadlines

Be valued, too

We don't just care about our clients – we look after everyone who works with us. In return for your hard work and commitment, we offer a generous benefits package that includes:

*24 days annual leave (this increases by one day per year up to a maximum of 29), plus bank holidays

*The ability to buy and sell annual leave

*Travel season ticket loans

*Cycle-to-work scheme

*Group personal pension scheme

*Westfield Health cash plan

*Employee assistance programme

*Financial planning

*Long service awards