Overview
Heels and Brogues group are currently working with an established client in Stockton, looking to expand their customer service administrative team.
The role
* Position: Customer Service Administrator
* Job Type: Full-time, Permanent
* Salary: From £9.50 to £10.50
* You will work a variety of shifts a week between 8am-10pm up to 8 hours per day.
The position
The role of Telesales/Administrator is to take orders over the telephone to be able to translate the needs of our customers into sales opportunities.
* Process orders
* Invoice the customer
* Serve the customer face to face
* Provide a high level of customer support and satisfaction
* Providing the customer with the promotional offers and information
* Liaise with all other depts as and when needed
* Maintain & update customer data in Sage
* Monitor and check customer accounts status (on stop) before placing orders
* Retain information & Confidentiality
The ideal candidate
* Experience in a similar role.
* Previously worked with Sage.
* Comfortable making outbound telephone calls.
* data entry experience.
* High level of accuracy.
* Flexible to meet the demands of the business
