Overview

Business:         Originally founded as Prosper De Mulder Limited in 1926; SARIA’s UK operations have a market-leading presence in a wide range of sectors associated with the food chain. The Group’s companies manufacture quality products for use in human and animal foodstuffs, agriculture, aquaculture, and industrial applications. The Company has a UK annual turnover approaching £280 million and employs around 1,000 people at 23 sites across the country.

The Position

Applications are invited to apply for the position of Customer Relations and Account Assistant at our Fallen Stock site based in Rampisham, Dorset. This is a full time position, working 40 hours per week Monday to Friday. The temporary contract is expected to last for 6 months, although there is scope for the role to become permanent for the right candidate.

As a Customer Relations and Account Assistant your duties and responsibilities will vary based on the Company’s requirements but will include:

Contacting and welcoming new customers promoting our services.

Set up new customer accounts on our collection and invoicing system.

Monitor social media and website requests, updating our social media content.

Contacting existing customers maintaining our excellent service and relationships.

Reconcile customer account information on our databases.

Assist in preparation to migrate customer accounts to a provisioned CRM/invoicing systems.

Monitor and update customer price lists when due for review.

Assist with credit control – discuss overdue accounts with our customers, sending reminder letters and taking payments over the phone on a weekly basis.

Load and print weekly collection reports for the management and comparing data.

Assist with ad hoc customer and service-related tasks as required by Management.

Requirements

Previous experience in a customer service role.

Knowledge of the agricultural sector is desirable.

Experience of working with CRM/invoicing is desirable.

Data entry/analysis experience.

Excellent IT skills, particularly Microsoft Word and Excel.

Excellent communication skills, both verbal and written.

Able to work individually or as part of a team.

Be able to prioritise workload.

Salary:   Competitive Salary and Benefits package

Please apply in writing with your CV to the HR Department, Ings Road, Doncaster, DN5 9TL or email

* Please note that only shortlisted applicants will be contacted due to the high volume of CV’s being received