Overview

Maintenance Contract Administrator
WE UNDERTAKE MECHANICAL AND ELECTRICAL MAINTENANCE CONTRACTS FOR BUILDING SERVICES PLANT SYSTEMS AND EQUIPMENT. WE PROVIDE HEATING, VENTILATION, AIR CONDITIONING, PLUMBING, ELECTRICAL, POWER, LIGHTING AND CERTAIN SPECIALIST SERVICES.
BTU PROVIDE PLANNED MAINTENANCE, RESPONSIVE REPAIRS AND FURTHER WORKS QUOTATIONS FOR OUR CUSTOMERS. OUR CUSTOMER BASE IS PRIVATE AND PUNLIC SECTOR
Maintenance Contract Administrator role:
This role is critical to the business and focuses on continued successful delivery of planned and reactive mechanical and electrical maintenance works on specific key long term contracts, the role is to provide administrative support to the Contract Management Team and to ensure that the back office processes remain organised and are delivered efficiently and to a high standard.
The ability to work well under pressure is essential.
Contract administration duties will include:
* Liaison with the contract manager, contract supervisors and engineering teams daily.
* Customer liaison, reporting feedback and communicating progress.
* Raising planned maintenance jobs, responsive repair jobs, and quoted works.
* Scheduling appointments.
* Collaborating with our planning department, procurement department and credit control teams to close all works in progress jobs.
* Administration of all works in progress.
* Progress chasing parts.
* Arranging appointments and liaison with customer sites and end users.
* Liaising with our supply chain partners and coordinating appointments.
* Updating reports and providing feedback electronically to our customer base.
KEY SKILLS:
* Experienced in Word, Excel, Outlook and preferably Sage.
* Strong verbal and written communication and customer service skills. Ability to work as part of a team and on their own.
* Strong time management skills and able to priorities workload within a busy office environment.
* Good data entry speed and accuracy. Ideally experienced within customer facing roles.
ESSENTIAL REQUIREMENTS
Comfortable in dealing directly with clients, representatives and customers and working within a busy office environment. Organised with an eye for detail and a confident and professional telephone manner.
Eligible to work in UK without requiring employer sponsorship