Overview
Working in the administration and customer service team.
Hours – 9 a.m. – 5 p.m. Monday to Friday – working two weekend days per month on a rota basis – with day off in lieu in week.
* Delivering an efficient customer service experience to our customers, providing them with timely and accurate information over the phone and in writing.
* Problem solving and proactively seeking opportunities to prevent any future customer service failures.
* Logging incidents on our system
* Liaising with suppliers, regarding a quick and efficient way to resolve the customers complaint.
The right candidate:
* We are looking for solutions-focused, customer-orientated individuals with an abundance of enthusiasm towards making our customers feel well supported.
* You`ll be someone who can hold high-quality interactions with confidence and with a clear, articulate communication style, in writing and over the phone.
* You`ll have a great team-spirit, with a continued understanding of the positive impact your work has on your team and our customers` success.
* You`ll be proactive, enthusiastic about providing an excellent service to our customers.
* You`ll be skilled in remaining patient, calm and solution-focused during challenging interactions
