Overview

Help Desk Operative
Birmingham
£25,000

Why are you still settling for a role that you don’t love, in a company that doesn’t appreciate you?

Join a team that values and rewards collaborators, problem solvers, hard workers and innovators. Alongside a huge list of benefits, you’ll be joining a team that proactively prioritises learning and development for every employee to make sure they can build the career they want.

You’ll be given opportunities to grow in your role and move up the ladder with a company that offers maximum job security and employee recognition.

About you:

* You will have experience in an Helpdesk or Co-Ordinator role, within FM, is highly desirable

* You will have knowledge of FM and working in a service delivery function is essential

* You will know how to work well under pressure

* You will be IT Literate (Word, office, excel, etc)

* You should have excellent communication skills

What your day to day will look like

* You'll Work Monday – Friday, office based on a full time, permanent basis.

* You will be responsible for sorting correspondence (emails, mail etc), data entry, updating trackers, mainly first point of contact for all telephone queries.

* The role will be dealing with day to day enquiries. Responsibilities include scheduling appointments for engineers, material co-ordination, liaising with clients, arranging follow on appointments, raising invoices and so on.

* The ideal candidate will have experience in a planner or co-ordinator role, within a facilities management or construction environment.

* You will be scheduling the engineer’s activity, speaking with engineers to arrange reactive jobs with them, client liaison dealing with client requirements and queries.

* You'll be using the CAFM system, logging jobs, raising tickets, closing jobs down, etc.

What you need to do now

If you're interested in this opportunity, please apply through this advert or for further information and a confidential discussion get in touch with Millie Platts on (phone number removed)

If this job isn't quite right for you but you are looking for a new position, please apply anyway and we will get in touch to discuss our latest opportunities and your next career move